Your cart
There are no more items in your cart
LUXURY AVENUE
Limited liability company with a capital of 5000 euros
Head office: 2, rue Sainte Elisabeth 75003 PARIS;
Telephone number 01 42 74 39 85; Email address contact@luxuryavenue.fr
General conditions of sale of products sold on www.luxuryavenue.fr
Date of last update: 06-01-2022
Article 1: object
These conditions govern the sales by LUXURY AVENUE located at 2, rue Sainte Elisabeth in Paris (75003) of jewelry, scarves and fashion accessories.
Article 2 - Price
The prices of our products are indicated in euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.
In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of LUXURY AVENUE. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.
All orders, whatever their origin, are payable in euros.
LUXURY AVENUE reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.
The products remain the property of LUXURY AVENUE until full payment of the price.
Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you. This taking of physical possession is noted on the date of delivery of the order upon delivery of the package against signature or in the mailbox depending on the means of transport chosen.
Article 3 - Orders
You can place an order on the Internet: www.luxuryavenue.fr
The contractual information is presented in French and will be confirmed at the latest when your order is validated.
LUXURY AVENUE reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.
Article 4 - Validation of your order
Any order appearing on the website www.luxuryavenue.fr implies acceptance of these General Conditions. Any order confirmation entails your full acceptance of these general conditions of sale, without exception or reservation.
All the data provided and the recorded confirmation will constitute proof of the transaction.
You declare to have full knowledge of it.
The order confirmation will constitute signature and acceptance of the operations carried out.
A summary of the information of your order and of these General Conditions will be sent to you in PDF format via the e-mail address confirming your order.
Article 5 - Payment
The fact of validating your order implies for you the obligation to pay the indicated price.
Payment for your purchases is made by credit card using the BNP Paribas Mercanet secure system.
The card is only debited when the order is confirmed.
Article 6 - Withdrawal
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty.
Returns must be made in their original condition, sealed and complete (packaging, accessories, storage pouch). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
Return costs are the responsibility of the Customer.
In the event of exercise of the right of withdrawal, LUXURY AVENUE will refund the sums paid, within 14 days following the notification of your request and via the same means of payment as that used during the order.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:
The provision of services fully performed before the end of the withdrawal period and the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.
The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalized.
The supply of goods liable to deteriorate or expire rapidly.
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection (e.g. unsealed earrings or piercings)
The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.
The supply of audio or video recordings or computer software when unsealed by the consumer after delivery.
The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications.
Transactions concluded during a public auction.
The supply of digital content not provided on a material medium, the execution of which has begun after the consumer's prior express agreement and express waiver of his right of withdrawal.
In the event of exercise of the right of withdrawal for a purchase and payment made with a third party company (external sales platforms and external promotional operations) relating to the products sold on www.luxuryavenue.fr, the Customer's right of withdrawal is to be exercised with this third party. LUXURY AVENUE cannot be held responsible for purchases and payments made from this third party as well as their delivery conditions.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL – CONTRACTS CONCLUDED BETWEEN PROFESSIONALS
In accordance with the provisions of article L121-16-1 of the Consumer Code, the right of withdrawal and all of these provisions do not apply between Professional Customers and LUXURY AVENUE when they make purchases on the all of their access to the Business platform being dedicated to them and strictly reserved, except for the exceptions of the restrictive conditions strictly provided for by law.
You declare to have full knowledge of it.
Article 7- Availability
Our products are offered on the site www.luxuryavenue.fr within the limits of available stocks. For non-stocked products, our offers are valid subject to availability from our suppliers.
In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made.
In addition, the website http://www.luxuryavenue.fr is not intended to sell its products in large quantities. Consequently LUXURY AVENUE reserves the right to refuse orders for 10 identical items.
Article 8 - Delivery
The products are delivered to the delivery address indicated during the ordering process, and are dispatched within the period indicated on the order validation page.
In case of late shipment, an email will be sent to you to inform you of any consequences on the delivery time indicated to you.
In accordance with the legal provisions, in the event of delay, you benefit from the possibility of canceling the order under the conditions and methods defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will refund it after receipt of the return of your items under the conditions of article L 138-3 of the Consumer Code.
All our deliveries of goods being carried out by the carrier LA POSTE (letters and parcels followed), LUXURY AVENUE cannot be held responsible for late delivery due to its routing by the carrier LA POSTE or else due exclusively to the unavailability of the customer at the time of delivery.
During busy periods such as Christmas, LUXURY AVENUE reserves the right to extend the shipping time to an additional 72 hours.
It is specified that any change of delivery address made by the Customer after the registration of the order may result in an extension of the delivery time.
Article 9 - Warranty
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded.
All complaints, requests for exchange or refund must be made by email to contact@luxuryavenue.fr within 14 days of delivery.
The products must be returned in perfect condition, complete (accessories, packaging, instructions, guarantee...) accompanied by the invoice and a word of explanation recalling the contact details of the customer as well as his desire to receive an exchange, a refund. or a credit note, to the following address:
LUXURY AVENUE
19 rue Reaumur
R1 OFFICE intercom
75003 PARIS
FRANCE
The shipping costs related to the return of the products remain the responsibility of the customer.
Any customs fees related to the return of a product from a foreign country are also the responsibility of the customer.
LUXURY AVENUE strongly advises its customers to return the products by Colissimo (bulky objects or several objects or articles of significant value) or Letter Followed (small object of low value and less than 3 cm thick only). The customer also has the option of choosing the carrier of his choice. On the other hand, the costs of return as well as the related risks are the responsibility of the customer. It is therefore recommended to him to provide proof of this return, which supposes that the products are returned with parcel tracking, or by any other means giving a certain date.
The right of withdrawal – in addition to compliance with the deadlines and methods described in the previous points – is considered to have been applied correctly in the event that the following conditions are fully complied with:
To. We invite you to notify us by email of your return request.
b. The product must not have been worn, worn, modified, washed or damaged. Products without their protective cellophane are neither refunded nor exchanged.
vs. If a label is attached to this product, it must not be removed otherwise the refund cannot be made.
d. Returned products must be sent to LUXURY AVENUE in a single shipment. LUXURY AVENUE reserves the right not to accept items from the same order, returned and shipped at different times.
e. The product must be returned in its original packaging.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.
The warranty does not cover damage which, in the opinion of LUXURY AVENUE Customer Service & Returns, would be caused by improper use, accident, normal wear and tear of the jewellery, a clumsy repair attempt, negligence, or non-compliance with maintenance advice for LUXURY AVENUE products.
If necessary, a workshop repair subject to feasibility is offered to the customer.
Are not covered by the warranty all purchases not constituting a direct purchase invoice with the official website www.luxuryavenue.fr, the resale of second-hand items between individuals or by professionals, and in general all purchases made from reseller partners outside the official website www.luxuryavenue.fr unless otherwise stated with the agreement and express authorization of www.luxuryavenue.fr
Article 10 - Liability
The products offered comply with the French legislation in force. LUXURY AVENUE cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order.
Furthermore, LUXURY AVENUE cannot be held liable for damage resulting from improper use of the purchased product.
Finally, LUXURY AVENUE cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.
Article 11 - Applicable law in the event of disputes
The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.
Article 12 - Intellectual property
All elements of the site www.luxuryavenue.fr are and remain the exclusive intellectual property of LUXURY AVENUE. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of LUXURY AVENUE.
Article 13 - Personal data
LUXURY AVENUE reserves the right to collect personal information and personal data concerning you. They are necessary for the management of your order, as well as the improvement of the services and information that we send you.
They may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data concerning you, directly on the website.
Article 14 - Archiving Proof
LUXURY AVENUE will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
The computerized registers of LUXURY AVENUE will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.